Asynchronous-first remote care platform
Better efficiency, happier teams, healthier patients, and a stronger bottom line.
How it works.
Why asynchronous first?
Traditional communication in PALTC—phone calls, faxes, and unstructured messages—creates inefficiencies, disrupts workflows, and lacks visibility.
Asynchronous-first transforms how care teams manage patient-related communication by making secure, structured messaging the default for triaging issues, reviewing test results, handling prescriptions, and coordinating care.
By shifting to an asynchronous-first model, providers and triage teams can:
Reduce interruptions
Providers and triage can manage incoming patient-related communications on their own time.
Improve visibility
All encounters are documented and accessible to members of the practice and facility care teams.
Make better decisions
SBAR messaging and PointClickCare integration ensure that all essential information is available upfront.
Capture more revenue
Providers on the platform designate 65%+ of patient messages as billable.
Everything you need for a superior remote care experience.
SBAR improves clinical outcomes
Using SBAR (Situation, Background, Assessment, Recommendation) to standardize clinical communication has been proven to enhance patient outcomes, reduce hospital readmissions, lower unexpected deaths, and improve adherence to medical protocols. It plays a crucial role in helping nurses during the transition of patient care from one nurse to another, ensuring clear, structured communication that leads to better collaboration and continuity of care, ultimately improving patient safety and outcomes.
Medlog supercharges SBAR by giving your clinicians problem-specific templates that ensure the right information is shared with your providers.
Improve Clinical Decision-Making
Using problem-specific SBAR to standardize clinical information sharing reduces inefficient communication and enables quicker and more accurate assessments, leading to faster interventions and better clinical decisions, particularly in acute or deteriorating situations.
66%
Reduction in back and forth communication
Better communication with no training
High staff turnover leads to increased hospitalizations due to unfamiliarity with residents and policies, negatively affecting the quality of care. Using SBAR for clear, effective communication is vital to ensuring consistent and safe care for nursing home residents.
140%
Turnover Among RNs in Long-Term Care
Reduce Readmissions
Improve hospital readmission rates by using SBAR, which enhances communication, ensures accurate patient information, and facilitates seamless sharing among providers and facility staff. Facilities who implement SBAR have shown a significant reduction in unnecessary hospitalizations and emergency department visits by improving care coordination, early identification of changes in resident conditions, and timely interventions.
67%
Reduction in avoidable hositalizations
Message, call and video. Industry leading care coordination enabled by AI.
Problem-based SBAR
Text, photos, files, and videos
Call schedules
Triage
Group messaging
AI SOAP notes
Handoffs
Problem-based SBAR
Improves communication and patient outcomes by ensuring the critical information is consistently shared.
Text, photos, files, videos
Share scanned lab results, pictures of a wound, or videos that capture a patient's condition.
Group messaging
Notify a single provider or keep the entire care team in the loop.
AI notes
Improve documentation of care while reducing clinician burnout.
Call schedules
Ensure 24/7 access to providers without coordinating across all your facilities.
Handoffs
Seamless nurse handoffs at shift change reduces friction and improves continuity of care.
Triage
Route messages to the appropriate clinical staff based on message type, ensuring providers only spend their time managing patient care and not on administrative tasks.
Claim capture & coding
Track time spent on non-face-to-face services and get reimbursed for your remote care
Claim capture & coding
Feature rich. Medlog is loaded with all the features you love.
AI SOAP notes. Let Medlog create documentation for you.
Generate encounter notes in seconds
After your patient’s issue has been resolved, Medlog AI SOAP notes are available for your review.
Available for providers and facility staff
Your providers and facility staff will have access to all notes right within the app
Auto-sent to your
facility’s EHR
Medlog's integration with PointClickCare automatically sends AI generated SOAP notes to the patient's record, saving your staff time while creating a clear record of the encounter.
Call Schedules. Go see a movie. Do a weekly date night. Or forward your call, 24/7.
Your vacation starts when you tell it to.
Forward your call on a one-time or recurring basis.
Dynamic routing
Route and triage incoming communications by message type to whoever you want within your practice.
Flexible on-call schedules
Providers can take time off on a one time or recurring basis. Medlog makes it easy to take control of your time and improve your quality of life.
Seamless on-call coordination
Medlog's centralized scheduling hub helps practice managers route incoming communications to the right person at the right time.
Security. Reduce risk and improve compliance.
Access to vital EHR patient data within any encounter
Unlock Medlog's full potential with seamless EHR integration. Medlog ensures that critical information is always accessible, reducing manual data entry and streamlining workflows. With real-time access to comprehensive patient records, providers can make faster, more informed decisions—improving outcomes and enhancing care delivery.
HIPAA
Compliant
Medlog complies with HIPAA regulations which requires us to use specific safeguards to protect your data.
Data encryption in transit and at rest
Industry-standard encryption at rest (AES-256) and in transit (HTTPS/TLS).
Built on trusted cloud architecture
Hosted in the US on HIPAA-compliant, SOC 2 and ISO 27001 certified AWS servers.
Reduce compliance
risk
Safely allow your staff to use their own device. Admins can easily revoke access to any of their users in seconds.
Secure sign-in &
Auto-signout
Biometrics ensure that access is provided to the right people, leading to a safer and more effective healthcare environment.
Role-based
user privileges
Only admins and providers can add or remove users, which limits bad actors from gaining access to the app or your patients’ information.
New revenue stream. Get reimbursed for work you’re already doing but not getting paid for.
When you take on clinical liability, you deserve to be compensated. With Medlog’s innovative rules engine and seamless claim capture, you’re reimbursed for remote care effortlessly. It’s simple: do what you do best, and we’ll take care of the rest.
Clinical Messaging
Streamline clinical communication between facility staff, providers and triage, eliminate documentation burdens, reduce readmission rates, and boost your bottom line with Medlog’s intelligent clinical messaging.
Audio Calls
Clinical calls with facility nurses and patients are automatically recorded, transcribed, documented, and processed for billing—helping you improve patient outcomes while creating a new revenue stream for your practice.
Video visits
Easily schedule and conduct clinical video calls with facility staff and providers. Each call is automatically recorded, transcribed, and billed, enabling you to elevate patient care and create a new source of revenue for your practice.
Take the next step.
Talk to Medlog Sales about improving your remote communication and clinical collaboration.
The smart way to manage remote patient care.
Dynamic routing
Medlog automatically connects facility nurses and their patients with on-call providers via message, call, or video, routing communications according to the practice’s schedule—no facility coordination required.
SBAR guided nurse assessment & data collection
Medlog guides nurses through problem-specific questions to ensure all relevant patient details are clearly communicated, streamlining conversations and enabling providers to make quick, informed decisions.
Receive relevant patient information upfront
Medlog’s SBAR-structured messaging streamlines communication, reducing back-and-forth by up to 66%, while seamless EHR integration ensures providers and triage staff have instant access to medications, allergies, conditions, test results, and more—all within each encounter.
Automated SOAP notes & claim capture
Medlog reduces admin and documentation burden for providers and enables practices and facilities to maintain accurate records of remotely delivered care. Notes are automatically sent to both facilities and revenue cycle teams improving operational efficiency.
Billing made simple
Practice billing staff can view and manage all remote encounters, while the Medlog Billing Team ensures accuracy with thorough review, coding, and rules verification for proper billing qualification.
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